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About Us FAQ Help

Frequently Asked Questions

Why do I need a password?
You do not. Call in your order 800.462.2420

Do you sell to everyone?

How can I get overnight shipment?
Indicate you request in the space provided on the order entry page.

How much more do you charge for overnight?
Whatever the Post Office or UPS charges.

What does “wholesale” mean?
Our prices are between 40% and 50% off manufacturer’s suggested retail prices.

What does it mean when the website shows “confirmed” under order status?
We have downloaded your order to our order entry system.

Why is my shopping cart empty?
You did not put a quantity in the box beside item.

Shipping costs outside USA?
Disregard freight quotation; true freight charged.

Shipping costs to Alaska and Hawaii?
Disregard freight quotation; true freight charged.

How can I redeem a gift certificate
Give us a call at 800.462.2420 to place your order.

What is your return policy?
Returns for credit or replacement must receive prior approval, and are subject to a 15% restocking fee.