Frequently Asked Questions

• Why do I need a password?

  You do not. Call in your order 800.462.2420

• Do you sell to everyone?

  Yes!!!

• How can I get overnight shipment?

  Indicate you request in the space provided on the order entry page.

• How much more do you charge for overnight?

  Whatever the Post Office or UPS charges.

• What does wholesale mean?

  Our prices are between 40% and 50% off manufacturer�s suggested retail prices.

• What does it mean when the website shows “confirmed” under order status?

  We have downloaded your order to our order entry system.

• Why is my shopping cart empty?

  You did not put a quantity in the box beside item.

• Shipping costs outside USA?

  The shipping charge will show up as (Actual shipping to country will be added) within your order. If you require a shipping quote please email us at artsupply@nii.net before you place your order. We apologize for any convenience this may cause. After your approval, your order will be shipped via FedEx 2 Day or USPS Priority Mail. Please note that hazardous items cannot be shipped to destinations outside the continental United States.

• Shipping costs to Alaska and Hawaii?

  Disregard freight quotation; true freight charged.

• How can I redeem a gift certificate

  We now offer a field within checkout to accommodate gift certificates! If you need any additional help please call us at 1 800 462 2420

• What is your return policy? What if items are damaged or missing?

  Returns must be accompanied by a receipt two weeks within purchase. Customer pays freight back to our warehouse. Items must be unopened and in sale-able condition. Full store credit or refund with 15% processing fee. All art kits for Schools are only returnable by mail in the unopened box, there is 15% processing fee for school kits. In the event items are missing of damaged.. We require notice within 24 hours of delivery.